RPA (Robotics) – Business Tools / Solutions
Robotic Process Automation (RPA) is latest innovation technology that can be used independently or in combination with different booking engines (Flight, hotel, cruise, and packaging). The technology allows automation to seamlessly perform high volume; non-value added or value added tasks with greater efficiency and productivity. RPA has a growing importance considering its impact on reducing costs and to address ever changing demands of your customers.
RPA will help:
- • To Transform end to end processes in Travel agency’s backend and make continual improvements. This transformation would reflect in the customer experience, costs, business infrastructure.
- • To optimize agency’ resources and increase operational efficiency.
- • Managing queue to check Schedule changes.
- • PNR Change monitoring.
- • Cancellations/exchanges.
- • Refunds.
- • Airlines BSP/ARC settlements.
- • Competitor Analysis.
- • Studying market trends to find industry deviation and travel trends.
- • Fare rules and conditions display.
Application of RPA in Travel: